19 Cochlear Update | FM Solutions
The following table provides some troubleshooting tips for different scenarios. Details for some specific FM systems have been provided by way of
example. Please check the relevant manufacturer’s guide if your FM system is not specified.
Problem
troubleshooting tiP: sound
Processor
troubleshooting tiP: fm
receiver
troubleshooting tiP: fm
transmitter
troubleshooting tiP:
environmental/
listener
No sound • Check batteries
• Check coil cable and coil
• Check connections
• Check sound processor
microphones via monitor
earphones
• Make sure on correct program
(e.g. Everyday)
• Make sure telecoil for neckloop
receivers is on
• Replace interface that
connects to FM receiver (e.g.
Euro Accessory Adaptor, FM
cable etc)
• Check battery (if appropriate)
• Ensure within operating range
• Check connection of device
• Plug the FM receiver into an
amplifier speaker ( e.g. Radio
Shack Mini Amplifier Speaker )
and speak into the transmitter
microphone. The FM receiver
should work by itself
• Check to see if receiver and
transmitter on same channel
• Check settings (e.g. volume)
are correct
• Check connections
• Check position of microphone
• Check microphone is not
muted
• Check battery
• Ensure within operating range
• Check synchronisation of
channel
• Change channels and
resynchronise
• Check settings are correct
• Ask listener to move to a
different location (ensure
listener is not in a ‘dead spot’)
• Ensure listener is repositioned
away from high-power
electronic equipment, larger
electronic installations and
metallic structures
Poor sound quality
• Check mixing ratio settings
• Check sensitivity settings
• Change batteries
• Check connections
• Ensure within operating range and
no interference
• Check volume setting
• Check battery life (if appropriate)
• Ensure cables (if appropriate) are
not frayed or kinked
• Change position of microphone
• Ensure within operating range
• Ensure cables (if appropriate) are
not frayed or kinked
• Use sound check function (if
available on transmitter)
• Evaluate the room for sources
of interference and reposition
listener as appropriate (closer to
the speaker)
11. Troubleshooting information
battery life
information
troubleshooting
information
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