
22 Cochlear Update | FM Solutions
Problem
troubleshooting tiP: sound
Processor
troubleshooting tiP: fm
receiver
troubleshooting tiP: fm
transmitter
troubleshooting tiP:
environmental/
listener
Listening responses are
poorer with the FM system
and processor than with the
processor alone
• Check that an appropriate
program is being used (e.g.
Everyday) and telecoil is
selected as On for neckloop
use, or Accessory is selected
as On for receivers directly
plugged in
• Check the mixing ratio
• Check the volume and
sensitivity settings
• Check connection of FM
interface
• Increase the gain on the
FM receiver (may require
manufacturer’s software and/
or equipment)
• Check connection to processor
– change interface connection
• Ensure microphone is working
and is positioned correctly for
optimal pick up of signal
• Check positioning of listener
(ensuring within operating
range and away from sources
of interference)
Recipient can hear input from
FM signal but cannot hear
their own voice or other voices
in the environment
• Check the mixing ratio
• Check the volume and
sensitivity settings
• Check that an appropriate
program is being used (e.g.
Everyday)
• Check the receiver settings (if
appropriate, ensure an FM and
microphone setting is used
and not FM only)
• Check the transmitter settings
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